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Resume of
William H. Rivers
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| Objective |
To obtain a challenging and professionally rewarding position that will utilize my computer skills
and certifications with a progressive company that offers opportunities for career advancement. |
| Capabilities |
- Knowledge and experience with many operating systems and business software applications.
- Experience with computers, hardware and networking in workgroup or domain environments.
- Experience creating, managing and protecting multiple large-scale websites.
- Can work with various programming languages, including Javascript, PHP, Actionscript.
- Repairing, building and troubleshooting computers for fifteen years.
- Able to work alone or as member of team to accomplish goals.
- Attentive to detail and have the ability to multi-task multiple projects.
- Ability to learn and adapt new technologies; to solve problems utilizing various resources.
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| Certifications |
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CompTIA A+, CompTIA Network+, Microsoft Certified Professional (XP Pro).
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| Education |
Corporate Training Center, Chicopee, MA 01013.
Networking Professional program.
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Springfield Technical Community College, Springfield, MA 01105.
Associates degree: Associate of Science (Computer Data Processing), Honors, 1999.
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| Work History |
| 2007 to current |
Apex Systems Inc. Dedham, MA 02026.
Contracted by IBM for ING, Windsor, CT. From Jan thru Sep 2007 - all aspects of desktop refresh process. Created the Software Inventory Tool, an HTA/VBScript application to remotely get application listings for ING nationwide customers. From Oct 2007 thru current - member of the IBM Deskside Support team supporting ING customers. |
| 2004 to 12/06 |
TAC Worldwide. Dedham, MA 02026.
Deployment of computer equipment and/or network printers for AG Edwards, JP Morgan,
Citizens Bank, BankNorth, CT/DSS, GE, American Airlines, and others on a contract basis.
Responsible for opening Bank of America remote ATM vaults for ADT technicians. IKON
Business Analyst for Baystate Health Systems printer strategy rollout. Deployment of
wireless scanners for USPS bulk mail centers. Server decommissions for Bank of America.
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| 2000 to 2003 |
RCN Corporation. Springfield, MA 01105. (Corporate office: Princeton, NJ)
Provided customer support for RCN residential customers to resolve internet
connection or billing issues. Solved computer issues when necessary, including
configure or reinstall of network protocols or adapters.
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| 1979 to 2000 |
Milton Bradley Company. East Longmeadow, Massachusetts.
Setup, monitored & maintained a production line of mold machines and auxiliary robots.
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| Software Knowledge |
Computer systems:
Repair, build and upgrade computers. Troubleshoot, configure and optimize operating systems
and network connectivity issues. Install and upgrade applications and operating system utilities.
Operating systems:
Microsoft Windows 9x, NT4, ME, 2000, XP, 2003 Server, Vista, Mac OS 7x-10, limited Linux (Redhat).
Applications:
Microsoft Office applications, Frontpage, Access, Visual Basic 5, 6.
Macromedia Dreamweaver, Flash, Fireworks, Freehand.
Adobe Photoshop, Acrobat Professional, PageMaker 6.5.
Lotus Notes R5. Various FTP, antivirus, firewall and spyware utilities.
Programming languages:
HTML, XHTML, CSS, Javascript, VBScript, PHP, Flash Actionscript, VBA, MySQL.
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| References will be furnished upon request. |
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