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Resume of
William H. Rivers
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| Objective |
| To obtain a professionally rewarding position that will utilize my computer skills and certifications. |
| Strengths |
- Knowledge and experience with many operating systems and business software applications.
- Experience with computers, hardware and networking in workgroup or domain environments.
- Able to work alone or as member of team to accomplish goals.
- Attentive to detail and have the ability to multi-task multiple projects.
- Ability to learn and adapt new technologies; to solve problems utilizing various resources.
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| Work History |
| Apex Systems Inc. Dedham, MA 02026. |
2007 to current |
| IBM Deskside Support. Problem Resolution for ING customers. ING, Windsor, CT 06095. |
- Provide problem resolution for ING Windsor customers working from a ticket queue using ManageNow.
- Troubleshoot & resolve Windows, software and hardware issues. Remotely resolve issues whenever possible using DameWare.
- Reinstall software, or dependency software, such as dot NET Framework, Java, Sybase or Citrix.
- Prepare computers for deployment with the latest ING build image.
- Provide emergency refresh when necessary, installing software specific to customer needs, migrating data, configuring Outlook, printers, network drives, etc.
- For failing hard drives, necessary to make clone of failing drive to new drive using DiskPatch software.
- Responsible for repairs of computers, monitors and printers, creating repair tickets and shipping when necessary to vendors. Provide simple laptop repairs such as replacing keyboards, touchpads, wireless cards, etc.
- Created two HTA/VBScript software applications used by other IBM personnel.
- The Software Inventory Tool was designed to remotely get computer software listings for ING nationwide customers used by IBM nationally. Created the IBM Software Inventory script for TPMX.
- The Data Migration Tool was written to automate the migration of ING customer data from computer to computer or backup and restore of data using any intermediary, including network shares.
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| TAC Worldwide. Dedham, MA 02026. |
2004 to 2006 |
Deployment of computer equipment and/or network printers for AG Edwards, JP Morgan,
Citizens Bank, BankNorth, CT/DSS, GE, American Airlines, and others on a contract basis.
Responsible for opening Bank of America remote ATM vaults for ADT technicians. IKON
Business Analyst for Baystate Health Systems printer strategy rollout. Deployment of
wireless scanners for USPS bulk mail centers. Server decommissions for Bank of America.
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| RCN Corporation. Springfield, MA 01105. (Corporate: Princeton, NJ) |
2000 to 2003 |
Provided customer support for RCN residential customers to resolve internet
connection or billing issues. Solved computer issues when necessary, including
configure or reinstall of network protocols or adapters.
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| Milton Bradley Company. East Longmeadow, Massachusetts. |
1979 to 2000 |
Setup, monitored & maintained a production line of mold machines and auxiliary robots.
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| Certifications |
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CompTIA A+, CompTIA Network+, Microsoft Certified Professional (Windows XP Pro).
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| Education |
Corporate Training Center, Chicopee, MA 01013.
Networking Professional program.
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Springfield Technical Community College, Springfield, MA 01105.
Associates degree: Associate of Science (Computer Data Processing), Honors, 1999.
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| Software Knowledge |
Computer systems
Repair, build and upgrade computers. Troubleshoot, configure and optimize operating systems
and network connectivity issues. Install and upgrade applications and operating system utilities.
Operating systems
Microsoft Windows 9x, NT4, ME, 2000, XP, Vista, Windows 7, 2003 Server, Mac OS 7x-10.
Applications
Microsoft Office applications, Frontpage, Access, Visual Basic 5, 6, .NET.
Adobe/Macromedia Dreamweaver, Flash, Fireworks, Freehand.
Adobe Photoshop, Acrobat Professional, PageMaker 6.5.
Lotus Notes R5. Various FTP, antivirus, firewall and spyware utilities.
Programming languages
HTML, XHTML, CSS, Javascript, VBScript, PHP, Flash Actionscript, VBA, MySQL.
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| References will be furnished upon request. |
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